Paramedic Subscription Program
(Emergency Medical Services)

FAQ: FREQUENTLY ASKED QUESTIONS

WHO IS ELIGIBLE TO JOIN THE SUBSCRIPTION PROGRAM?
Any occupant of a home or an assisted living residence within the Santa Ana community may join.

WHAT DOES THE $50.96 SUBSCRIPTION FEE COVER?
The subscriber fee covers all emergency medical services provided in the Santa Ana service area.

 

WHOM DOES THE SUBSCRIPTION FEE COVER?
All permanent occupants of a subscriber’s household and individual subscribers within assisted living residences are covered.

 

ARE VISITORS OF OCCUPANT SUBSCRIBERS COVERED?
No. Only permanent occupants of a subscriber’s household are covered.

 

IF I DECIDE NOT TO JOIN THE SUBSCRIBER PROGRAM, WHAT ARE THE CHARGES FOR E.M.S. SERVICES?

Charges can range from $300 to in excess of $1,000 depending on the services provided.

 

IF I MOVE OUT OF THE CITY AFTER PAYING THE ANNUAL SUBSCRIBER FEE, WILL I BE ENTITLED TO A REFUND?
No. Voluntary paramedic fees are not refundable.

 

DOES SUBSCRIBERSHIP COVER ME OUTSIDE THE CITY OF SANTA ANA?
No. Subscribership only covers emergency medical services within the City of Santa Ana.

 

DO I NEED AN I.D. CARD TO SHOW EMERGENCY MEDICAL SERVICES PERSONNEL THAT I AM A SUBSCRIBER?
No. The City will verify your subscription.

 

WILL THE SUBSCRIPTION COVER ROUTINE AMBULANCE TRANSPORTATION SUCH AS TRIPS FROM THE HOSPITAL TO HOME OR REST HOME TO A HOSPITAL?
No. E.M.S. is for emergency use only.

 

WILL PARAMEDICS STILL RESPOND IF I DO NOT BECOME A SUBSCRIBER?
Absolutely. Paramedics will respond to all emergency calls for assistance.

 

WILL I BE RESPONSIBLE FOR ANY OF THE CHARGES IF I BECOME A SUBSCRIBER?
No. If you are a subscriber you will not be responsible for any fees aside from the annual subscription cost.  However, your insurance, Medicare or Medi-Cal will be billed. If you are not a subscriber, the usual fees for services rendered will be billed to the person receiving the services.

 

WHAT IF I SUBSCRIBE BUT DO NOT HAVE MEDICAL INSURANCE?
If you are a subscriber and do not have medical insurance, Medicare, or Medi-Cal you will not be charged, aside from the annual subscription cost.

 

WILL I BE BILLED EVEN IF I AM A SUBSCRIBER?
In the event that you receive a bill, and your subscription is current, please contact the billing office immediately at 1-800-772-6552.

 

IF I DO NOT ENROLL IN THE SUBSCRIPTION PROGRAM, WILL MY INSURANCE COMPANY COVER THE PER-CALL CHARGE?
Insurance coverage varies. Please check with your employer or insurance company.

 

WILL I BE TRANSPORTED TO THE HOSPITAL OF MY CHOICE?
No. Paramedics will transport you to the nearest available hospital.

 

IF I DON'T SIGN UP WILL I BE DENIED EMERGENCY MEDICAL SERVICES?
Under no circumstances will the delivery and application of available emergency medical services and ambulance transportation be delayed or refused based upon a person's subscribership in the E.M.S. program or his/her ability or non-ability to pay.

 

HOW CAN I GET MORE INFORMATION ON THE EMERGENCY MEDICAL SERVICES SUBSCRIPTION PROGRAM?

For additional program information "click" to download the Paramedic Subscription Program Enrollment form Download the Form
( 68kb )
or call 714-647-5454
.

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Para un folleto en español sobre el programa de Paramédico agua "click" en el enlace aquí: Programa De Paramédicos.