Water Bill

HOW DO I OPEN A MUNICIPAL UTILITY SERVICE ACCOUNT?
The Santa Ana Municipal Utility Services Section handles requests for water service and customer inquiries and can be reached at (714)647-5454. The Santa Ana Municipal Utility Services office is located at Santa Ana City Hall, 20 Civic Center Plaza, First Floor City Hall Annex, Room 1100. Parking is available in the Civic Center Plaza, off Santa Ana Blvd. between Ross Street and Flower Street. There is a parking fee per each half-hour. Office hours are 8:00 a.m. to 5:00 p.m. Monday through Friday.

If you are a property owner, you may apply for establishment of services in person. Proof of ownership is required in addition to valid identification such as a California Drivers License or California Identification Card, and Social Security Number.

If you are a tenant, you may apply for Municipal Utility Services in person. Proof of tenancy (i.e. rental agreement, lease agreement, etc.), in addition to valid identification such as a California Driver License or California Identification Card, Social Security Number and a deposit is required. The amount of the deposit is charged based by the average water consumption for a two billing period determined by the size of the meter servicing the premises.

 

WHAT ARE MY PAYMENT OPTIONS?
Payment for Municipal Utility Services can be mailed to:

City of Santa Ana
Finance Department –Treasury Division M13
20 Civic Center Plaza
PO Box 1964
Santa Ana CA 92702-1964

or, payment may be brought to the Cashier located at:

Santa Ana City Hall
20 Civic Center Plaza
First Floor City Hall

or, payment may be deposited in the payment drop box located outside the entrance to City Hall.

Parking is available in the Civic Center Plaza, off Santa Ana Blvd. between Ross Street and Flower Street. There is a parking fee per each half-hour. Office hours are 8:00 a.m. to 5:00 p.m. Monday through Friday, excluding observed legal holidays.

or, payment may be made online. You may pay your municipal utility bill using a credit card or you may set up automated payments (ACH) to be withdrawn from your checking account.  There is an administrative fee to offset the cost for this program.  Please follow this link to get started.

HOW DO I CLOSE MY MUNICIPAL UTILITY SERVICE ACCOUNT?
The Santa Ana Municipal Utility Services Section handles requests for disconnection of water service and customer inquiries and can be reached at (714)647-5454. The Santa Ana Municipal Utility Services office is located at Santa Ana City Hall, 20 Civic Center Plaza, First Floor City Hall Annex, Room 1100. Parking is available in the Civic Center Plaza, off Santa Ana Blvd. between Ross Street and Flower Street. There is a parking fee per each half-hour. Office hours are 8:00 a.m. to 5:00 p.m. Monday through Friday.

If you are a property owner in which Municipal Utility Services are in your name, you must call the Customer Service staff at (714)647-5454 to request disconnection of service. Property owners are required to pay for all standby availability service charges unless the property is occupied by a tenant who is responsible for the charges, or the property is sold to a new owner(s).

If you are a tenant and are leaving the premises in which Municipal Utility Services are in your name, you must call the Customer Service staff at (714)647-5454 to request disconnection of service. You will be required to provide a forwarding address for mailing of a final bill. If a deposit has been made at the time services were established, the deposit will be applied to the final bill and a new bill will be generated reflecting any balance owing or credit, if applicable. Credits remaining on an account will be automatically refunded within 30 days of billing.

For Water Emergencies such as pipeline breaks or repairs, call (714)647-3380.

HOW DO I GET A REFUND ON MY DEPOSIT?
Deposits are required for Municipal Utility Services established in the name of a tenant. The amount of the deposit is charged based by the average water consumption for a two month billing period determined by the size of the meter servicing the premises. The deposit may be refunded if and when all bills rendered have been paid before the delinquent date for a period of one year. To receive a refund of a deposit made on a Municipal Utility Services Account a written request for a Refund of Deposit may be sent to:

City of Santa Ana
Municipal Utility Services, M14

20 Civic Center Plaza
PO Box 1964
Santa Ana CA 92702-1964

WHEN IS MY BILL DUE?
Your bill is payable the day you receive it. It becomes delinquent the day after the PAYMENT DUE DATE shown on your bill. The "Payment Due Date" on your bill applies to the current charges and does not extend the due date on any unpaid previous balance. If payment is not received prior to the bill becoming delinquent, a late payment charge of 10% is applicable to the total unpaid balance carried forward from one month’s bill to the next and is included in the total amount due on the current bill. Additionally, your service may be disconnected.

If your service is disconnected for non-payment, reconnection will require payment in full of the amount owed as well as a reconnection charge. A deposit may be required. If your bill becomes delinquent,

neither the billing nor payment of late charges relieves you of the obligation to pay all charges prior to the due date of the bill.

HOW DO I DISPUTE CHARGES APPEARING ON MY MUNICIPAL UTILITY STATEMENT?
If you have a billing question, please call Customer Service at (714) 647-5454.

If you disagree with the amount of your billing, you must pay the full amount by the PAYMENT DUE DATE with a full written description of your claim. Your claim will be investigated and you will be notified of the outcome. This will avoid possible interruption of service so long as any new billing is kept current during the investigation.