Frequently Asked Questions

Public Property Maintenance

Who do I call to report potholes and damaged sidewalks?
The City maintains a regular street and sidewalk repair and maintenance schedule. Call 714-647-3380 to report potholes and damaged sidewalks. Crews will make necessary repairs as quickly as possible.

How can I report a traffic light malfunction?
You can call 714-647-5619 to report a malfunctioning traffic light.

How can I report a street light outage?
To report street lighting problems you may call 714-647-3380. Before calling, please identify the street light by either an address or a pole number located on the street side of the pole, approximately seven feet above the sidewalk.

How can I report street median problems?

The City maintains landscaping in street medians. To report problems such as damaged trees, plants, signage or irrigation, call 714-647-3380.

How can I get a new tree planted in the parkway in front of my home?
The City has 40 different species of trees we plant in parkways. However, some trees will not work in certain parkways due to the size of the parkway and the root structure of the tree. Your choice of tree will also be limited to those already planted in your neighborhood's parkways. You may call the Tree Maintenance Supervisor at 714-647-3330 to request a site inspection to determine which species of tree will work best in your parkway. Homeowners will be responsible for deep watering their trees. City staff will provide trimming and pesticide services as well as re-staking the tree if necessary. Call 714-647-3306 to verify when a City-owned tree will be trimmed. View a complete list of trees.

Water is coming out of the meter box in front of my house. Who do I call to fix it?
Call 714-647-3380 to report water in the meter box. If the water is coming from the street side of the meter it is the City's responsibility to fix it.

 

Cleaning and Trash Removal

How can I report vandalism and unsightly conditions at bus stops and shelters?
Bus shelters and stops are cleaned twice a week. To report trash, debris and vandalism at bus shelters, call 714-713-6603. Bus schedules can be viewed here.

I've been seeing graffiti in my neighborhood. How can I get it removed?
Call the Graffiti Hotline 877-786-7824, 877 STOPTAG to report graffiti. If it is on public property or fences facing the street it will be removed within 1-2 days. For graffiti found in unincorporated areas or on County-owned and maintained property, please call the County of Orange at 714-834-3400. For more information regarding Graffiti, please visit the Graffiti Task Force page.

Recycling and Trash Collection
Put your trash carts at the curb no earlier than 4:00 p.m. on the day before your scheduled collection, and put them out of sight by midnight the day your trash is collected. Never leave your carts at the curb beyond your scheduled trash day. If you see carts in public view, please contact the City's Community Preservation Division at 714-667-2780 to report the location.

When New Year's Day, Labor Day, Independence Day, Memorial Day, Thanksgiving Day or Christmas Day is observed on a weekday, collections for the remainder of the week will be delayed one day. When refuse collection and street sweeping occur on the same day, please place your carts on top of the curb to allow the street sweeper to clean the curbs and gutters.

For household cleanup, you can call Waste Management, Inc. at 714-558-7761 and ask for a temporary three-yard bin for general clean up.

For remodeling and other construction and demolition projects, you can contact Ware Disposal 714-834-0234 or Waste Management at 714-558-7761 for a construction bin or roll-off container.

You can contact Waste Management at 714-558-7761 to:

  • Change the size of your trash carts
  • Order large item pick-ups for curbside customers twice per year, FREE
  • Replace your damaged or missing carts, FREE
  • Order additional carts at $2.00 per month

Household Hazardous Waste

How can I dispose of used motor oil?
The City provides curbside used motor oil and filter collection at no charge. Contact Waste Management at 714-558-7761 to receive your FREE oil container and filter bag. After you have filled the container with used motor oil, and placed your used oil filter in the plastic bag, call Waste Management to schedule a pickup. Your oil and oil filter will be picked up on your next regularly scheduled refuse collection day and a new empty container and oil filter bag will be left for your next oil change. DO NOT dump used motor oil into storm drains as they flow to the ocean.

How can I dispose of household hazardous waste?
If you have pesticides, cleaners, batteries, pool chemicals and paints in addition to other chemicals found around your home, proper disposal facilities are nearby. The County of Orange offers FREE DISPOSAL for household hazardous waste at several locations close to Santa Ana. The collection centers are open Tuesday through Saturday from 9 a.m. to 1 p.m. Please call 714-834-6752 for more information. The following are collection locations:

Anaheim
1071 North Blue Gum Street

Irvine
6411 Oak Canyon (Next to City Yard)

Huntington Beach
17121 Nichols Street (Use Gate 6)

Sewer Maintenance

The City conducts regular inspections and maintenance of the sewer system. A fund has been established to replace or repair worn out sewer laterals using city crews, within the public right-of-way.  Call 714-647-3380 for assistance. The introduction of fats, oils and grease are detrimental to the proper functioning of the sewer system. See how to eliminate fats, oils and grease from entering the sewer system.

How can I have abandoned shopping carts removed?
For shopping cart removal call Community Preservation at 714-667-2780.

What can I do about trash in the alley near my home?
You may call Waste Management at 714-558-7761 for trash removal in any public right-of-way (alleys, curbs, streets).

How can I report illegal dumping in storm drains?
Call 714-647-3380 to report someone dumping trash or other waste into the storm drain. Storm drains are cleaned annually to ensure streets and sidewalks do not flood during heavy rains.

Where can I find the street sweeping schedule for my neighborhood?

Residential City streets are swept every week and are posted with the day and time of the sweeping schedule (Click to see a map of the street sweeping schedule). It is illegal to park on the street during the scheduled sweeping times. Vehicles parked on the street when the sweeper passes will receive a parking citation. It is illegal to park vehicles on residential lawns, even on street sweeping day.

Streets are not swept on City holidays and are not rescheduled for sweeping the following day. City Holidays are New Year’s day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Day, day following Thanksgiving, last working day before Christmas day (if Christmas Day falls on Thursday, the day following Christmas Day shall be observed as a City Holiday) and Christmas Day. *Holidays which fall on a Sunday will be observed on the following Monday and holidays which fall on a Saturday will be observed on the Friday preceding the Holiday. For questions, please call Public Works Dispatch at (714) 647-3380.

 

Permits

How can I obtain a temporary construction fire hydrant meter?
Temporary construction fire hydrant meters are issued when a completed application is submitted with the following requirements:

  • Check made payable to “City of Santa Ana” for $1,069.00
  • City of Santa Ana business license number
  • Job location (where the meter will be installed)
  • Completed Fire Hydrant Meter Application

The hydrant meter will be installed by city personnel within 24 hours at the location identified on the permit.

Meter Rental Fees:
Meter rental fee is $2.00 per day regardless of use, including Saturday and Sunday. Deposits will be refunded upon return of undamaged meter and tools, after payment has been deducted for water used, and meter rental. All or part of the deposit may be forfeited for failure to pay any bill, or for failure to return meter, or damage to any meter or tools issued to the permittee. Billings and refunds are processed 3-4 weeks from date meter is returned.

Paid in advance:
Minimum meter rental fee is 5 days @ $2.00 per day
$   10.00
  Refundable deposit for 3-inch meter
$ 1,059.00
 
Total Paid    
$ 1,069.00

Water usage $2.727 per 100 cubic feet
We are located at the following address:

Santa Ana Corporate Yard
220 South Daisy Avenue, 2nd Floor
Santa Ana, CA 92703
714-647-3320 or 714-647-3302
Cross Streets: West 1st Street and Raitt Street

Permit Processing Hours: 8 a.m. to Noon and 1 p.m. to 4 p.m. Monday through Thursday, except holidays.


IMPORTANT: EFFECTIVE FEBRUARY 1, 2008, METERS WILL BE SET AND/OR RELOCATED BY CITY CREWS AT THE LOCATION IDENTIFIED ON THE PERMIT WITHIN 24 HOURS. A PERMITTEE FOR A FIRE HYDRANT METER WILL BE FULLY RESPONSIBLE FOR ANY DAMAGED METER.

How can I get a parking permit?
To be eligible for a parking permit, you must live on a qualifying block in a permit parking district. Parking signage is posted within each permit parking district. Permits are processed at the Public Works Agency counter, Monday - Thursday 9:00 a.m. to 4:00 p.m., and alternate Fridays from 9:00 a.m. to 4 p.m. (except holidays), at a cost of $60 each (as of July 5, 2012). Permits expire every two years on a common date for each parking district. A maximum of three permits can be issued per single-family home and one permit per multifamily residential unit. To obtain a parking permit, a valid driver's license, current vehicle registration, and proof of residence are required. Please view our Residential Permit Parking brochure for complete details. Call 714-647-5623 for additional information.

How can I obtain a Street Work Permit?
Street work is required to be performed by a licensed contractor. The contractor must provide the following information prior to the issuance of the street work permit:

  1. A City of Santa Ana business license
  2. A Certificate of Insurance of general liability containing requirements as set forth by the City Attorney
  3. A contractor's license (with approved classification).
  4. Proof of Workers' Compensation Insurance
  5. Two sets of the approved street improvement plans

For additional information, you can call 714-647-5039

Traffic Information

How can I get a Traffic Count?
You may call 714-647-5619 to obtain information by phone or you can view the 2009 data now.

How can I stop people from using the streets in my neighborhood as a thoroughfare?
You can call 714-647-5619 for information about the City's traffic management plans. The City has developed a procedure for adopting and implementing neighborhood traffic management plans.

We have a problem with cars speeding down our street. How can we get speed bumps installed in my neighborhood?
You can review the procedure for installing speed bumps or call 714-647-5619 for more information.